AdmiralBet Casino ME - Das Spielerkonto wurde ohne Angabe von Gründen geschlossen.

They closed the account without explanation after a big win. They also make promotions with huge money, they keep it for 3 days and close it without explanation, if they say they are giving a million euros it is just for advertising, after a few days they just delete the promotion as if it never existed, https://www.admiralbet.me/promotions/milion-pada-sad-1319 this is one of them. A million euros for 2026, advertised everywhere and just closed the promotion. All the announcements of big wins are fake, several people I know said that the management thanked them and closed the account after winnings over 2000 euros on slots with small stakes (0.20c). Actually the official reason for closing the account is "You entered from a new device, for the security of your account it will be closed, thank you for your cooperation so far", pure nonsense, they protected my account from myself without the possibility of restoring the account because I entered from a new phone that they awarded me as a prize in the tournament.

Ugasili nalog bez objasnjenja nakon veceg dobitka. Takodje prave promocije sa ogromnim novcem, drze je 3 dana i ugase bez objasnjenja, ako kazu da daju milion eura to je samo za reklamu, nakon nekoliko dana samo obrisu promociju kao da nikad nije bila, https://www.admiralbet.me/promotions/milion-pada-sad-1319 ovo je jedna od njih. Milion eura za 2026, reklamirali svuda i samo ugasili promociju. Sve objave velikih dobitaka su lazne, nekoliko osoba koje znam su rekli da im se menadzment zahvalio u ugasio nalog nakon dobitaka preko 2000 eura na slotovima sa malim ulozima (0.20c). Zapravo zvanican razlog zatvaranja naloga je "Usli ste sa novog uredjaja, zbog sigurnosti Vaseg naloga isti ce Vam biti ugasen, zahvaljujemo Vam se na dosadanjoj saradnji", cista glupost zastitili moj nalog od mene samog bez mogucnosti vracanja naloga jer sam usao sa novog telefona koji su mi oni dodijelili kao nagradu na turniru.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AdmiralBet Casino ME.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear montenegreen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.