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Hello Casino.Guru Team,

I would like to ask for your assistance regarding a delayed withdrawal at 888casino (Ontario-regulated).

I requested multiple withdrawals between December 27–28, 2025, totaling CAD 26,950. All withdrawals were requested via Interac e-Transfer. After requesting the withdrawals, the casino asked me to provide bank verification documents (void cheque / bank details). I provided all requested documents promptly. The casino later confirmed in writing that:

All required documents were received and accepted

My account was temporarily disabled during the review and has since been fully reopened.

My withdrawals were approved.

My case was reviewed and prioritized with the payments team.

Despite this, all withdrawals are still showing the status "Awaiting Process", and no Interac payments have been received so far.

Casino support has repeatedly confirmed that the withdrawals are being processed and that the payments team is actively following up, but no estimated timeframe has been provided.

I understand that large withdrawals and multiple transactions may require additional processing time. I am not accusing the casino of wrongdoing. I am simply requesting Casino.Guru’s assistance to help clarify the expected timeline and ensure the withdrawals are completed without unnecessary delay.

I am happy to provide any correspondence or additional information if required.

Thank you very much for your assistance.

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Dear RuiTrey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Which payment method did you choose to withdraw your winnings? Was it the same one you have used for depositing?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hi,

They said my withdrawals are on being processed today. Just need to wait 1-5 business days. Thanks

Dear RuiTrey, thank you for your response.

Kindly let me know as soon as the payment has been received.

Best regards,

Attila

Dear RuiTrey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear RuiTrey,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila