5bet Casino - Die Gewinne des Spielers wurden eingezogen.

I deposited 15 euro and wagered as the conditions asked to received 200 spin bonus of 25 cents. I then player the spins After wagering 2x instead of 1x to make sure i did nothing wrong. After i won and received in totale 80 euro, the casinò refused my withdraw and took my bonus that i won saying that they only can make me withdraw my deposit. Many people did as i did and this casino Is scamming. Can you please help me to be able to withdraw the amount they took from me

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 5bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in?
• Have you managed to withdraw the deposit amount from the casino already?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes, I have access to the account, yes, I withdrew the deposit but the bonus was redeemed and I would like to kindly request that you contact them to recover it.

si ho accesso al Account, si ho prelevato deposito ma il bonus l'hanno riscattato e vorrei richiedere gentilmente di contattarli per recuperarlo

Hello giooo,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your reply.

• Could you please share with me your communication with the casino when you contacted them regarding the issue? Include any relevant casino responses. Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thanks in advance for your cooperation.

Dear giooo,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello giooo,

My name is Michal, and I have taken over the handling of your complaint. I have reviewed your case and will now contact the casino to seek further clarification and explore whether a resolution can be reached.

We would now like to invite a representative of 5bet Casino to join this discussion.

Dear 5bet Casino,

Please provide any relevant information and supporting evidence regarding the alleged breaches of your Terms and Conditions attributed to the player.

You are welcome to send this directly to me at michal.k@casino.guru for an independent review.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.