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The casino is refusing to pay my $200 winnings, claiming I didn't make the payment, but all the funds are in their wallet. I've already sent proof of payment, and they're ignoring my request.

Here is proof that the payment was transferred to their account.

https://mempool.space/pt/address/bc1qcd3zkxzyfwr80k50nd5e7dwjf08tdv9e8mp5qr

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you make the deposit that the casino has allegedly not received?
• Has the deposited money been credited to your casino account?
• Could you please send me a screenshot of your deposit history in your casino account, showing the deposit in question?
• Have you made any successful deposits into this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

I made only one deposit in Bitcoin as sent above the link of the transaction, the amount was credited and I made bets, on October 15, I can not send the print because the Casino suspended my account and I can not enter it

Fiz a apenas um depósito em Bitcoin como enviado acima o link da transação, o valor foi creditado e fiz apostas , no dia 15 de outubro, não consigo enviar os print pois o Casino suspendeu minha conta e não consigo entrar nela

Thank you for the explanation. To proceed with your case, we need to review the conversations with customer support regarding your problem. Please forward me all the communication that could be relevant for the investigation of your case at veronika.f@casino.guru. Thank you for your cooperation.

Dear Sicadapal,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.